Hack Baltimore has a dream to transform Baltimore into the civic tech capital of America. That dream premised on a huge annual hackathon bringing together residents, civic leaders, sponsors, and City officials to collaborate on addressing systemic challenges in healthcare, housing, education, safety, transportation, and the economy. Greatest Possible Good was helping Hack Baltimore plan its "DUBS" process (Design, Use, Build, Sustain) to ensure that teams participating in the hackathon saw their efforts sustained beyond the weekend of the event. When the COVID-19 lockdowns began in March, Hack Baltimore had to cancel in-person events planned through May and pivot fast.

Greatest Possible Good created a new process called Rapid Response appropriate for emergency issues needing resolution ASAP. We immediately delivered the Rapid Response service to three nonprofit organizations tackling covid-related issues.

• Dent Education made a new student-led business manufacturing and distributing PPEs for healthcare and essential workers, and we built the inventory and personnel system they use to track and visualize all their data.
• Rainbow/PUSH got a website built in 48hrs (!!) to ensure minority small business owners were prepared for the second round of the SBA's Personal Paycheck Protection funding.
• And the Baltimore Digital Equity Coalition needed a system to track computer donations and demand for refurbishment in their mission to get students and adult learners online. After workshopping to understand the problem, we identified a solution ready-to-go from the Digital Harbor Foundation.

Rapid Response has become a core offering alongside Hack Baltimore's long-term, robust DUBS process, which goes through the breadth of the design thinking methodology. We know from experience that transforming and adapting to virtual work is not just possible, but leads to greater capabilities than you had before!

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